The biggest U.S. retail trade group will offer the Covid-19 Customer Conflict Prevention credential to help de-escalate disputes.
People are getting defrauded as they turn to Square’s Cash App and PayPal’s Venmo to do more online banking in the pandemic.
Consumers are probably entitled to millions of dollars in rebates under Obamacare rules that cap companies’ profits.
The company had previously said the names of international-themed products that were intended to promote inclusiveness, such as Trader José and Trader Ming’s, “may now have the opposite effect.”
A number of large retailers have said that all customers must wear masks, but some employees have been told they cannot force those who refuse.
Employees past and present are challenging management, saying the company’s ethical image was an illusion.
The future of the cruise industry remains very unclear, so it’s not totally unreasonable to be anxious about what next spring will look like.
Here we are, wondering aloud about the oversight capabilities of hotel franchises, and what powers they can exert over their thousands of individual owners. Thanks Covid-19.
Companies like the stock-trading app Robinhood can seem not just careless but also predatory.
Black customers risk being racially profiled on everyday visits to bank branches. Under federal laws, there is little recourse as long as the banks ultimately complete their transactions.
In response to rising anxiety over the coronavirus, the shoe retailer Zappos started a customer service line that people can call for anything — even to chat.
Business cratered at Booking Holdings, the online travel giant. Then its chief executive found out he was sick, too.
Broadband companies like Charter and Comcast vowed to help low-income people during the pandemic. But taking them up on the offer hasn’t always been easy.
Sales are down leading up to this Mother’s Day, though candles and room sprays are doing OK. As some stores reopen, an industry ponders how to spritz safely.
Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices.
Some businesses seeking coronavirus loans got to avoid flaky online portals or backed-up queues. Many other small businesses couldn’t get their loan requests submitted before the money dried up.
Some loyalty programs are extending customers’ elite status, lengthening expiration dates on rewards and more. Here’s how to navigate them.
Sometimes products are in stock. Sometimes they aren’t. And delivery times vary widely. A virus-fueled surge in orders has created chaos behind the scenes, and confusion for customers.
In this week’s column, Sarah Firshein investigates the ever-changing refund policies offered by travel companies.