Store Workers to Get New Training: How to Handle Fights Over Masks

The biggest U.S. retail trade group will offer the Covid-19 Customer Conflict Prevention credential to help de-escalate disputes.

#coronavirus-2019-ncov, #crisis-prevention-institute, #customer-relations, #masks, #national-retail-federation, #shopping-and-retail, #united-states, #workplace-hazards-and-violations

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When Your Last $166 Vanishes: ‘Fast Fraud’ Surges on Payment Apps

People are getting defrauded as they turn to Square’s Cash App and PayPal’s Venmo to do more online banking in the pandemic.

#banking-and-financial-institutions, #computers-and-the-internet, #consumer-reviews, #coronavirus-2019-ncov, #customer-relations, #e-commerce, #frauds-and-swindling, #mobile-applications, #mobile-commerce-and-payments, #paypal, #security-and-warning-systems, #square-inc, #zelle-early-warning-services-llc

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Major U.S. Health Insurers Report Big Profits, Benefiting From the Pandemic

Consumers are probably entitled to millions of dollars in rebates under Obamacare rules that cap companies’ profits.

#aetna-inc, #anthem-inc, #blue-cross-and-blue-shield-assn, #cigna-corporation, #company-reports, #coronavirus-2019-ncov, #customer-relations, #cvs-caremark-corporation, #finances, #health-and-human-services-department, #health-insurance-and-managed-care, #hospitals, #patient-protection-and-affordable-care-act-2010, #presidential-election-of-2020, #rebates-and-refunds, #stocks-and-bonds, #united-states-politics-and-government, #unitedhealth-group-inc, #your-feed-healthcare

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Trader Joe’s Defends Product Labels Criticized as Racist

The company had previously said the names of international-themed products that were intended to promote inclusiveness, such as Trader José and Trader Ming’s, “may now have the opposite effect.”

#aunt-jemima-milling-co, #customer-relations, #labeling-and-labels-product, #police-brutality-misconduct-and-shootings, #quaker-oats-co, #supermarkets-and-grocery-stores, #trader-joes

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There’s a Wrinkle in Stores’ Mask Policies: Enforcement

A number of large retailers have said that all customers must wear masks, but some employees have been told they cannot force those who refuse.

#albertsons-inc, #coronavirus-2019-ncov, #coronavirus-risks-and-safety-concerns, #customer-relations, #firearms, #masks, #shopping-and-retail, #walgreen-co, #walmart-stores-inc, #workplace-hazards-and-violations

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Everlane’s Promise of ‘Radical Transparency’ Unravels

Employees past and present are challenging management, saying the company’s ethical image was an illusion.

#advertising-and-marketing, #corporate-social-responsibility, #customer-relations, #design, #discrimination, #everlane-inc, #fashion-and-apparel, #labor-and-jobs, #layoffs-and-job-reductions, #race-and-ethnicity, #san-francisco-calif, #shopping-and-retail, #social-media, #start-ups, #workplace-environment, #your-feed-fashion, #your-feed-selfcare

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Help! My Ship Is Supposedly Still Sailing, and I Don’t Want to Be On Board

The future of the cruise industry remains very unclear, so it’s not totally unreasonable to be anxious about what next spring will look like.

#carnival-cruise-lines, #content-type-service, #coronavirus-2019-ncov, #cruises, #cunard-line-ltd, #customer-relations, #rebates-and-refunds, #travel-and-vacations, #viking-river-cruises-inc

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Help! I’m Owed a Refund, But the Hotel Owner Refuses to Budge

Here we are, wondering aloud about the oversight capabilities of hotel franchises, and what powers they can exert over their thousands of individual owners. Thanks Covid-19.

#best-western-hotels, #coronavirus-2019-ncov, #customer-relations, #hilton-worldwide-holdings-inc, #hotels-and-travel-lodgings, #rebates-and-refunds, #travel-and-vacations

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A Suicide, an App and a Time for a Reckoning

Companies like the stock-trading app Robinhood can seem not just careless but also predatory.

#customer-relations, #gambling, #robinhood-financial-llc, #sequoia-capital, #start-ups, #stocks-and-bonds, #suicides-and-suicide-attempts

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‘Banking While Black’: How Cashing a Check Can Be a Minefield

Black customers risk being racially profiled on everyday visits to bank branches. Under federal laws, there is little recourse as long as the banks ultimately complete their transactions.

#bank-of-america-corporation, #banking-and-financial-institutions, #black-lives-matter-movement, #black-people, #citigroup-inc, #civil-rights-and-liberties, #customer-relations, #discrimination, #george-floyd-protests-2020, #jpmorgan-chasecompany, #law-and-legislation, #race-and-ethnicity, #racial-profiling, #suits-and-litigation-civil, #wells-fargocompany

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Zappos Offers to Listen to Pandemic Worries

In response to rising anxiety over the coronavirus, the shoe retailer Zappos started a customer service line that people can call for anything — even to chat.

#coronavirus-2019-ncov, #customer-relations, #las-vegas-nev, #new-york-city, #quarantines, #rose-wang, #zappos

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When the C.E.O., Already Facing a Crisis, Gets the Coronavirus

Business cratered at Booking Holdings, the online travel giant. Then its chief executive found out he was sick, too.

#appointments-and-executive-changes, #booking-holdings, #booking-com, #coronavirus-2019-ncov, #customer-relations, #fogel-glenn-d-1962, #kayak-com, #layoffs-and-job-reductions, #opentable-inc, #priceline-com-inc, #quarantines, #reservations-airlines-hotels-etc, #travel-and-vacations

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Poor Americans Face Hurdles in Getting Promised Internet

Broadband companies like Charter and Comcast vowed to help low-income people during the pandemic. But taking them up on the offer hasn’t always been easy.

#charter-communications, #comcast-corporation, #computers-and-the-internet, #coronavirus-2019-ncov, #customer-relations, #education-k-12, #families-and-family-life, #telephones-and-telecommunications

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How Will We Buy Our Perfume Now?

Sales are down leading up to this Mother’s Day, though candles and room sprays are doing OK. As some stores reopen, an industry ponders how to spritz safely.

#computers-and-the-internet, #customer-relations, #e-commerce, #perfumes-and-fragrances, #shopping-and-retail, #shutdowns-institutional

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Needing At-Home Workers, Call Centers Turn to People With Disabilities

Companies caught short by the pandemic are hiring from a pool that was already prepared to handle a surge in phone traffic away from offices.

#americans-with-disabilities-act, #coronavirus-2019-ncov, #customer-relations, #disabilities, #labor-and-jobs, #national-telecommuting-institute, #outsourcing, #shutdowns-institutional, #telecommuting

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Banks Gave Richest Clients ‘Concierge Treatment’ for Pandemic Aid

Some businesses seeking coronavirus loans got to avoid flaky online portals or backed-up queues. Many other small businesses couldn’t get their loan requests submitted before the money dried up.

#banking-and-financial-institutions, #citigroup-inc, #coronavirus-2019-ncov, #coronavirus-aid-relief-and-economic-security-act-2020, #customer-relations, #high-net-worth-individuals, #jpmorgan-chasecompany, #small-business, #small-business-administration, #us-bancorp

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Making the Most of Hotel Loyalty Programs When You’re Not Traveling

Some loyalty programs are extending customers’ elite status, lengthening expiration dates on rewards and more. Here’s how to navigate them.

#coronavirus-2019-ncov, #credit-cards, #customer-loyalty-programs, #customer-relations, #hilton-worldwide-holdings-inc, #hotels-and-travel-lodgings, #hyatt-hotels-corp, #marriott-international-inc, #travel-and-vacations

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When Even Amazon Is Sold Out of Exploding Kittens

Sometimes products are in stock. Sometimes they aren’t. And delivery times vary widely. A virus-fueled surge in orders has created chaos behind the scenes, and confusion for customers.

#amazon-com-inc, #computers-and-the-internet, #consumer-protection, #coronavirus-2019-ncov, #customer-relations, #delivery-services, #e-commerce, #shopping-and-retail

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Help! The Coronavirus Struck and I Want a Refund

In this week’s column, Sarah Firshein investigates the ever-changing refund policies offered by travel companies.

#abercrombiekent, #airbnb, #airlines-and-airplanes, #all-nippon-airways, #coronavirus-2019-ncov, #cruises, #customer-relations, #epidemics, #hotels-and-travel-lodgings, #norwegian-air-shuttle-asa, #priceline, #prices-fares-fees-and-rates, #quarantines, #travel-and-vacations, #travel-warnings

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